It’s typical, these days, for employees to chat with each other on one of the many messaging apps available: WhatsApp, Viber, Line, Facebook Messenger, Skype, etc. Why? First, they’re available on both mobile and desktop — so it’s convenient because we’re constantly moving. Second, it’s just natural — if you’ve already opened WhatsApp to ask your roommate to pick up milk, why not also send a quick message updating your colleague Jim about this quarter’s finances?
The problem is, most employees are unaware that using insecure consumer apps for chatting about business matters is extremely dangerous. This is because these services lack important security features, such as administrative controls, audit, archive and encryption tools, and security-policy enforcement.
In an article published on No Jitter last week, an editor recalled a story in which a regional sales team set up a WhatsApp group so that the team could more easily discuss important business, like pricing, architecture, etc. But, about a year later, one of the team members left the company for a competitor and “because WhatsApp was not under IT’s control, the typical enterprise processes for removing access never kicked in … and this former employee could continue watching all the communications going back and forth.”
If, however, the sales team were using a secure business instant messaging tool rather than WhatsApp, then IT could have remotely wiped the application from the former employee’s phone. NURO Secure Messaging, for example, offers an Admin Console, in which an account manager can add or delete users, manage permission levels, and monitor usage.
Today, it’s more common than not for businesses and organizations to experience devastating security breaches. It makes sense — as time passes, cyber criminals become more sophisticated in their hacking techniques and take advantage of vulnerabilities in lax information technology environments. It’s why, today more than ever, businesses must equip themselves with the latest anti-hacking technology and cyber security knowledge — if businesses adopt certain hacking prevention measures, then cyber criminals will be unable to attack and extract confidential information.
NURO Secure Messaging was designed with security in mind. It offers a “cognitive security” layer, a feature unique to NURO. This feature uses artificial intelligence and cognitive computing to predict and prevent security breaches before they occur. In specific, it analyzes communications and is able to detect abnormalities.
You might argue, “but WhatsApp and Viber now offer encryption services. Aren’t they secure enough?” To this, we have two answers:
First, it’s important to remember that there are several layers of encryption.
Second, even if WhatsApp and Viber offered enterprise-grade encryption, they lack device security features — and this is a major problem for businesses. NURO, however, integrates high device security into the application. For example, users cannot download files from NURO onto the device, meaning files are securely viewed in-app only. This way, if the device is compromised (lost, stolen, or hacked), nothing confidential and important is at risk.
Clearly, there are several reasons why choosing to adopt a secure messaging platform for employees to use is critical to businesses and organizations. It’s important that employees have a secure means of communication available to them, in order to discourage them from relying on consumer applications for workplace conversations.